Estimated Order Processing Time
Made-to-order Candles: 1-14 days
Ready-to-ship Candles: 1-3days
Estimated delivery times
We ship within Canada via UPS, and ship to the US via USPS First Class Mail
- Canada 1-10 business days
- US 1-5 business days
Business days do not include weekends or holidays.
You can estimate the arrival time of your package- Process Time+Delivery Time.
Customs and import taxes
Wrong or Incomplete Delivery Address
Please remember to double check your address before submitting an order. If you have submitted incorrect shipping info,please contact us immediately before the order is dispatched. If the order has been dispatched, we are unable to make any changes. We are unable to refund or replace your order if it gets lost.
The post office will charge us $5CAD for a package to be return to us.
If you would still like to receive your purchase, you can repurchase postage (standard shipping fee$12+return fee $5=$17) and we will send your order again with an updated address.
If you have any other inquires, please email us at: firstname.lastname@example.org